Fruitmaster Rewards Program, Terms of use

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE FRUITMASTER REWARDS PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT PARTICIPATE IN THE FRUITMASTER REWARDS PROGRAM.

These Terms of Use apply to your access to, and participation in, the Fruitmaster Rewards Program (“Fruitmaster Program") which is operated by Fruitmaster Company Limited (“Fruitmaster”). These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with Fruitmaster for other products and services. Fruitmaster reserves the right to change, modify and/or eliminate Fruitmaster Program and/or all or any portion of these Terms of Use or any policy, FAQ, or guideline pertaining to Fruitmaster Program at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to www.fruitmaster.com.hk, and you waive any right you may have to receive specific notice of such changes or modifications. Your participation in Fruitmaster Program confirms your acceptance of these Terms of Use and any such changes or modifications; therefore, you should review these Terms of Use and applicable policies frequently to understand the terms and conditions that apply to Fruitmaster Program. If you do not agree to the Terms of Use, you must stop participating in Fruitmaster Program.

Please read the Privacy Policy carefully to understand how Fruitmaster collects, uses and discloses information about customers and how to update or change your personal information and how we communicate with you. By signing up to the Fruitmaster Program, you agree that we are consented to contact you through email, post, telephone or SMS regarding your membership status. We are constantly looking for ways to improve our service and to review our products’ quality, therefore we may occasionally contact you for surveys and customer care enquiry. We may contact you by post, telephone, SMS text messaging and/or email.

Fruitmaster Program is one way in which Fruitmaster endeavors to reward and thank loyal customers for patronizing our business. Members of Fruitmaster Program are able to earn and accumulate “Reward Points" that can be redeemed for Fruitmaster Program benefits, also known as “Rewards Points," at participating on the Fruitmaster website.

JOINING FRUITMASTER PROGRAM

There are two ways to qualify and join the Fruitmaster Program:

  • Purchase any Gifts and register to be a member
  • Meet the requirements to become a White Belt Master during promotional period and register to be a member

After you have met either requirements and checked out, there will be a pop-up box with a link to the register page and register to become a White Belt Member.

If you have missed the pop-up and have not registered online after you checked out, please contact our Customer Service team within 7 days of your purchase and we will register you on the Fruitmaster Program.

The registration process may require that you provide the following information: email address (required in order to receive all eligible Rewards), password, physical address, telephone number, birthday, name, and marketing preferences. You may only have one account that is personal to you.

EARNING REWARD POINTS

The benefits that are available to you through Fruitmaster Program are based on the number of “Reward Points" that you earn. You can earn Reward Points by making purchases with Fruitmaster, once you are a registered Fruitmaster Program member (white belt/red belt/black belt).

You will earn Reward Points based on the value of your purchase and your membership status. White Belt members earn 1 point for each one dollar spent, Red Belt members earn 1.5 points for each one dollar spent and Black Belt members earn 2 points for each one dollar spent. Some exclusions apply. For example, you cannot earn Reward Points on fees, including but not limited to, shipping and handling fees, gift wrapping fees, delivery fees, and bag fees, may also be excluded and ineligible for Reward Points accrual.

Generally, Reward Points for qualifying purchases from www.fruitmaster.com.hk are automatically added to your account within 24 hours. From time to time, we, or others acting with our permission, may offer you special promotions that offer you “Bonus Reward Points”. Bonus Reward Points, will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in the promotional offer.

Reward Points are used for points redemption, upgrading and maintaining membership levels, where 20 Reward Points is equivalent to 1HKD cash you may use on your next purchase.

FRUITMASTER REWARDS LEVELS

Currently, there are three levels of benefits within Fruitmaster Program that are determined by the number of points that you accumulate in your account each year. By purchasing a Gift and registering to Fruitmaster Program, you will be automatically enrolled in Fruitmaster Program at the White Belt Member Level. If you earn at least 15000 points within the 12-month period following your enrollment date, you will qualify for the Red Belt Member Level. If you earn at least 50000 points within the 12-months period after you have achieved the Red Belt Member Level, you will qualify for the Black Belt Master Level.

Once you reach a specific level within Fruitmaster Program, you will receive the benefits that are applicable to that level at that time. Once you successfully enrolled as a White Belt Member, you are granted a lifetime membership and benefits included at the level. However, you must continue to earn and accumulate points at Red Belt Member Level and Black Belt Master Level in order to maintain your level’s benefit.

To maintain all benefits of the Red Belt Member Level, you must earn at least 7500 points during each consecutive 12-month period following the date you achieved the Red Belt Member Level. If you do not earn enough points within the 12-month period, you will be downgraded to the White Belt Member Level and you will no longer be eligible to receive Red Belt Member Level’s benefit. Your points to maintain your membership status will be reset to zero each 12-month.

To maintain all benefits of the Black Belt Master Level, you must earn at least 25000 points during each consecutive 12-month period following the date you achieved the Red Belt Member Level. If you do not earn enough points within the 12-month period, you will be downgraded to the Red Belt Member Level and you will no longer be eligible to receive White Belt Member Level’s benefit. Your points to maintain your membership status will be reset to zero each 12-month.

You can view and track your point balance and available rewards on My Account under the “Fruitmaster Program” tab. Fruitmaster reserves the right to change the number of benefit levels and to change the benefits and rewards associated with each level in its sole discretion at any time.

WHITE BELT MEMBER REWARDS

By purchasing any Gifts and registering to Fruitmaster Program, you are automatically entered into the “White Belt Member Level” of Fruitmaster Program. Rewards may include:

  • Bonus 1000 Reward Points for joining
  • Exclusive offer through e-mail
  • 1500 bonus Reward Points on your birthday
  • Collect 1 Reward Points for every 1HKD you spend

The bonus 1000 Reward Points for joining and bonus 1500 Reward Points on your birthday will be rewarded to your balance automatically. The birthday bonus Reward Points will be rewarded to your account balance on the 1st day of the month of your birthday. You will earn 1 Reward Points for every 1 Hong Kong Dollar that you spend on our products after all discounts, meaning that delivery fees paid and redeemed reward points discount will not be rewarded as points. Exclusive promotions and offers will be sent to you via e-mail given that you have subscribed to our offer email.

RED BELT MEMBER REWARDS

After you have obtained the White Belt Member status and collected 15000 points within the 12-month period after you have achieved the status, you will be automatically upgraded to the “Red Belt Member Level” of Fruitmaster Program. Rewards may include:

  • Bonus 1500 Reward Points for achieving this level
  • Exclusive offer through e-mail
  • 3000 bonus Reward Points on your birthday
  • Seasonal savings and be the first to know what’s coming out next!
  • Collect 1.5 Reward Points for every 1HKD you spend

The bonus 1500 Reward Points for achieving level and bonus 3000 Reward Points on your birthday will be rewarded to your balance automatically. The birthday bonus Reward Points will be rewarded to your account balance on the 1st day of the month of your birthday. You will earn 1.5 Reward Points for every 1 Hong Kong Dollar that you spend on our products after all discounts, meaning that delivery fees paid and redeemed reward points discount will not be rewarded as points. Exclusive promotions and offers will be sent to you via e-mail given that you have subscribed to our offer email. If you do not collect 7500 or more points within the 12-month period after you have achieved the status, you will be downgraded to the “White Belt Member Level”.

BLACK BELT MASTER REWARDS

After you have obtained the Red Belt Member status and collected 50000 points within the 12-month period after you have achieved the status, you will be automatically upgraded to the “Black Belt Master Level” of Fruitmaster Program. Rewards may include:

  • Bonus 3000 Reward Points for achieving this level
  • Exclusive offer through e-mail
  • 5000 bonus Reward Points on your birthday
  • Seasonal savings and be the first to know what’s coming out next!
  • Hand-picked gifts for you as a surprise
  • Free delivery on all orders, with no minimum spend
  • Collect 2 Reward Points for every 1HKD you spend

The bonus 3000 Reward Points for achieving level and bonus 5000 Reward Points on your birthday will be rewarded to your balance automatically. The birthday bonus Reward Points will be rewarded to your account balance on the 1st day of the month of your birthday. You will earn 2 Reward Points for every 1 Hong Kong Dollar that you spend on our products after all discounts, meaning that delivery fees paid and redeemed reward points discount will not be rewarded as points. Exclusive promotions and offers will be sent to you via e-mail given that you have subscribed to our offer email. If you do not collect 25000 or more points within the 12-month period after you have achieved the status, you will be downgraded to the “Red Belt Member Level”.

REDEEM REWARD POINTS

You will be able to redeem your reward points on the confirmation page. 2000 Reward Points are equivalent to 100 Hong Kong Dollar you can use as cash dollars. You are only able to redeem your Reward Points in increments of 2000 points, meaning you will be able to redeem either 2000, 4000, 6000 points etc. The minimum points you can redeem on each purchase is 2000 points, which is equivalent to 100 Hong Kong Dollar.

Your discount will be applied to your order when you click “Pay Now” and checkout.

Your Rewards Points will never expire and will stay on your account balance.

Any reward points awarded on a cancelled order will be deducted from your account balance without prior notice.

MISCELLANEOUS

There are no membership fees associated with Fruitmaster Program.

Your Reward Points, Rewards, and your registered account under Fruitmaster Program are personal to you and may not be sold, transferred or assigned to, or shared with family, friends or others. Reward Points cannot be used by you for any commercial purpose. You may have only one Fruitmaster Program account that is personal to you.

Without notice to you, Fruitmaster reserves the right to suspend any Fruitmaster Program account and/or your participation in Fruitmaster Program if Fruitmaster determines in its sole discretion that you have violated these Terms of Use, you have more than one account, or that the use of your account is unauthorized, deceptive, fraudulent or otherwise unlawful. Fruitmaster may, in its sole discretion, suspend, cancel or combine accounts that appear to be duplicative. In the event that your participation in Fruitmaster Program is terminated, then all accumulated Reward Points in your account are void.

Without notice to you, Fruitmaster also reserves the right to “unregister” and make ineligible for the Fruitmaster Program to any account that has been inactive for two consecutive years. Inactive is defined as no purchase made. In the event that your Fruitmaster Program account is unregistered or rendered inactive, then all accumulated Reward Points in your account are void.

Fruitmaster reserves the right to terminate, discontinue or cancel the Fruitmaster Program at any time and in its sole discretion without notice to you.

 

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