DELIVERY

Delivery

Every order is special to us, whether you order from us for yourself or as a gift, we strive to provide you with the best shopping experience with us. We understand that the quality of fruits can be affected during delivery, therefore we handle all of our orders with utmost care to guarantee perfect arrival. All fruits will be well packaged and stored under temperature controlled environment before and during delivery. All orders will be delivered to your hands within 48 hours of final inspection.

All orders will be delivered by either the Fruitmaster team or our trusting logistic partner Yamato Logistics (HK) Ltd. Our standard shipping fee is 50HKD, and free for orders over 300HKD. You can either opt for a delivery date or pick-up your order at our office. We deliver every day and pick-up is available Monday to Sunday, except on public holidays.

Delivery Options
Standard Delivery

Standard Shipping Fee: $50

Choose a delivery date 10 days within purchase date

Pick from 3 delivery timeslot

FREE on orders over $300

Next Day Delivery

Standard Shipping Fee: $50

Order before 1PM local time to enjoy next day delivery

Pick from 3 delivery timeslot

FREE on orders over $300

Pick-up at Office

FREE pick-up at our Tsim Sha Tsui Office between 12PM-6PM

Order before 1PM to pick-up next day

Address: Room 309, Lippo Sun Plaza, 28 Canton Road, Tsim Sha Tsui

Delivery & Pickup time
Delivery
Pick-up
Shipping Policy
  • You may book a delivery for up to ten days upon your purchase, the earliest you can book for a delivery is next day

  • All orders must be placed by 1PM local time for next day delivery

  • We offer three delivery time slot: 8AM-12PM, 12PM-6PM and 6PM-9PM

  • Whilst we try our best to fulfill the preferred delivery time slot, all deliveries are subject to potential delays resulting from adverse weather, traffic and other affecting conditions.

  • There will be special arrangements and an additional fee for delivery to the Island District, please contact us directly for more information

  • If you are not satisfied with the order regarding the quality of fruits, please contact us on hello@fruitmaster.com.hk or 54892389 with 48 hours of original scheduled delivery. Unfortunately, we do not offer a refund, but we can look to arrange a replacement for your fruit, the fruit will then be collected for inspection

  • Our logistic partner will call you prior to delivery

  • If order is undeliverable, your order will be delivered again the next day. Our logistic partner will deliver/re-deliver for 3 times only, so be sure there is a recipient to receive the order

  • We cannot guarantee the freshness of our products after it has been arranged for a second delivery hence we are unable to arrange for a replacement if you are not satisfied with the order

  • All orders will be limited to one destination per purchase order

  • You may cancel your order 48 hours before you scheduled delivery or pick up, please contact us as soon as possible

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